Credit Control Healthcheck

Your Name

Company Name

Email

Contact Number

1. Does your business have at least one person who’s role includes credit control tasks?

Yes

No

2. Do you always complete a credit application form for every new customer, when they request credit facilities?

Yes

No

3. Do you assess a new customer’s credit worthiness before setting a credit limit?

Yes

No

4. Do you have a facility where you can regularly receive new credit information relating to your customers?

Yes

No

5. Are you confident that your payment terms are made clear to your customers?

Yes

No

6. Are you confident your invoices are sent in a timely manner and are accurate?

Yes

No

7. Do you have a process for when and how customers should be chased, if the payment terms aren’t met?

Yes

No

8. Do you have consistent time frames within your credit control process where overdue accounts are escalated to the next level of the process?

Yes

No

9. Are you confident that you are aware of all the methods available to collect overdue accounts if your internal credit control process is not successful and payments remain overdue?

Yes

No

10. Do you claim what your are entitled to from your customers, when payments are overdue?

Yes

No

Comments/Questions

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