Top Service News
Customer in Focus – SAEMA
Published on
SAEMA is the trade association and training body for the access cradle and façade maintenance equipment industry. SAEMA has a membership comprising contractors, manufacturers and trainers who work collectively to create free access to guidance on good working practices, industry understanding and health and safety assessment schemes.
‘Insider’ Insight
As a specialist trade association setting standards for the construction industry, SAEMA needs to ensure its operational systems are as robust as its service provision. SAEMA prides itself on excellent industry reputation and strong business relationships, which directly affect the quality of their customer support, guidance and governing practices. As a member of Top Service they have access to construction firm and industry insights to reassure them that the business relationships they enter into are financially low risk.
Debt Recovery and Collections
On occasion an account may need to be instructed to our debt recovery and dispute resolution service for swift handling. We understand SAEMA’s need to maintain positive relationships with customers as a reputation based business. Our communications and collections activity is customer focused and carried out seamlessly in a legal and ethical manner.
We worked with SAEMA to recover four debts, two of which were over a year old and within one month we had credited a significant sum of the outstanding accounts directly back to SAEMA.
“Our decision to instruct Top Service to manage our collections was based on our need for a personal, industry specific service with a high regard for our customers. As the only credit reference and collections agency working within the construction industry and a reputable company, we can rely on their discretion, ability to take the time to understand the background of our claims, and the reasons behind non-payments to achieve a successful result. Top Service actioned a number of our debt recovery accounts for us resulting in significant payments being received, within a short period of time, exceeding our expectations across the board. I recommend their services highly.”Tony Seddon, Company Secretary, SAEMA.
Top Service provides a debt recovery consulting service, specialising in the construction industry. Our team delivers an industry specific service from pre-legal, litigation to enforcement and operate a no win-no-fee basis. Our service is tailored to our customer needs and is available to our members regardless of the size or age of debt.