say about us
Helping to make your invoice priority
Our effective collections service is based on a combination of skilled collectors with a pro-active approach to collections, our construction industry expertise & using our industry specific credit information to help your overdue invoice become your customer’s priority for payment
We understand that a one approach debt collection service will not suit every case and with that in mind we have created a bespoke and proactive collection & pre- litigation service available exclusively to our members
Once an instruction is received our customer is allocated their own payment negotiator who will work on all subsequent cases, helping to ensure continuity and a seamless service is received
Our members also have peace of mind that all the work we carry out is compliant with industry standards
Top Service Debt Collection Service − No Collection, No Fee
Our debt collection service is designed to deal with collecting your money in an efficient and effective manner, where you feel legal action is not appropriate at this stage. Our collectors have strong negotiation skills and the service includes an ADR (Alternative Dispute Resolution) service.
This service is suitable for cases where:
- You intend to or you are continuing to trade with your customer
- You believe there maybe a dispute or you are unable to rule out the possibility of a dispute being raised.
- Little or no 3rd party collection activity has taken place.
- Retention monies which now fall due.
TS Legal Pre-Litigation Service − No Collection, No Fee
A 14 day process where a solicitor approved letter before action is sent and telephone calls are made to your customer demanding payment.
Throughout this 14 day process our team will do their best to collect your money for you, they will also begin to prepare your case for legal action.
A review will take place by our solicitor firm who will make recommendations for legal action based on the amount of the debt, your customers situation and our industry specific credit information.
Your case will be reviewed and prepared for you to take legal action once the 14 day letter before action has expired. This service is suitable for cases where:
- A pro-active collection process has already taken place
- Your customer has been given the opportunity to raise a dispute and they haven't
- You want to take a strong collection approach
- You intend to take legal action
Where legal action is necessary, we will instruct our solicitor and manage your case for you ensuring you receive a seamless & high quality service. We will provide you with updates on your case and you can also check the progress of your cases online via our website.
Court fee’s & fixed solicitors costs (which will be agreed with you), will be payable on any action taken by our solicitors along with our no collection, no fee commission charge.
How we calculate our commission
| Age of debt from date of invoice | Amounts up to £300 | Amounts between £300 - £1k |
Amounts between £1k - £2.5k |
Amounts between £2.5k - £5k |
Amounts over £5k | Amounts over £10k | Amounts over £50k |
| Up to 60 days | 10% | 7.5% | 6.5% | 5.5% | 4% | 3.5% | 2.5% |
| 60 - 90 days | 15% | 9% | 8% | 7% | 5% | 4% | 3% |
| 90 - 120 days | 20% | 12% | 10% | 9% | 7% | 6% | 4% |
| 120 - 180 days | 25% | 15% | 13% | 12% | 9% | 8% | 5% |
| 6 - 12 Months | 30% | 20% | 17% | 15% | 12% | 10% | 6% |
| 12 Months | 35% | 30% | 28% | 25% | 20% | 12% | 7% |
Please Note: An additional 1% is added to cases where the TS Legal Pre Litigation Service is instructed and commission is also payable on late payment fees. For further information please contact our Member Support Team on 01527 518800.
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