We have confirmed that Readie Construction Ltd entered Administration

Readie focused on projects that valued between £5m – £100m, primarily in the industrial and commercial sectors. The company has been running for 16 years and according to the last accounts for the trading year ending 31st March 2023 had a pre-tax profit of £ 1.73 million & turned over £421 million. According to the accounts, the business transferred ownership to an EOT (Employee Ownership Trust) in March 2021.

Over the past 11 months, we have sent 9 early warnings to our Top Service members regarding potential cash flow issues. These warnings are based on our trading experiences, which are exclusively available to our Top Service members. Our specialism in the construction industry is what sets us apart from traditional credit reference agencies. Our information enables our members to make the most informed credit decisions.

In 2023, UK corporate insolvencies reached a staggering total of 25,159. Among these, the construction industry bore a significant brunt, accounting for just over 15% of the total insolvencies. 

For construction businesses, navigating through uncertain economic times demands a proactive approach to financial management. Throughout 2023 the construction industry suffered over 10 insolvencies per day & the need for robust debt recovery strategies and risk management solutions have become increasingly paramount.

On a brighter note, the increased levels of insolvency seem to be also having a positive impact on the credit management industry. There is increased awareness of robust, efficient & effective credit management practices. Recognition for those working within credit management has increased & the construction industry in particular is becoming more aware of the most up to date & relevant information available to them. 

At Top Service, our goal is to support you and your business by reducing your exposure to bad debt. We achieve this by offering early alerts for potential cash flow challenges encountered by construction businesses, while also delivering highly effective debt recovery solutions aimed at enhancing cash flow.

How CICM is partnering with Top Service to advance the credit profession in the construction sector.

We are excited to announce a new Corporate Partner.

We are thrilled to announce that Top Service Ltd has taken a significant leap forward by becoming a proud corporate partner of the Chartered Institute of Credit Management (CICM). As the exclusive provider of credit reference information and debt recovery services tailored for the construction industry, Top Service brings over 30 years of credit management expertise to the table. This strategic partnership marks an exciting development that promises to benefit CICM members and the broader construction community.

Top Service Ltd: A Credit Management Powerhouse:

With a rich legacy spanning three decades, Top Service Ltd has established itself as a credit management powerhouse. Specialising in providing credit reference information and debt recovery services exclusively for the construction sector, Top Service brings unparalleled expertise to the table. The company’s commitment to excellence and its extensive network within the industry make it a natural fit for the CICM’s mission to empower credit management professionals.

 A Personal Perspective:

As a longstanding member of the CICM, I have personally experienced the immense value that this community provides to credit management professionals. The tools, resources, and collaborative spirit of the CICM have been instrumental in shaping the success of individuals in the field. Now, as a representative of Top Service Ltd, it is an honour to join the CICM as a corporate member and contribute our support to this vibrant community. – Emma Reilly, CEO

 Top Service’s Commitment to the CICM Membership:

Top Service is uniquely positioned to support CICM members by offering access to the latest credit information and debt recovery services tailored specifically for the construction industry. With approximately 6,000 branches and depots spanning various sectors within construction, Top Service’s reach is extensive. This strategic partnership is not just a collaboration; it’s a commitment to providing CICM members with the tools and insights needed to confidently assess credit risk and make informed decisions.

Looking Ahead:

As we embark on this exciting journey with the CICM, we anticipate that the partnership with Top Service Ltd will be a game-changer for credit management in the construction industry. Members can expect a wealth of resources, expert advice, and support to navigate the complexities of credit management effectively.Stay tuned for updates on the upcoming resources and initiatives that will further enhance the value of CICM membership. Together, we are poised to elevate credit management standards within the construction sector, empowering professionals to make the best, most informed credit decisions. As we join forces, we invite CICM members to be a part of this transformative journey and look forward to collectively shaping the future of credit management.

Insolvency statistics for November 2023 were released on the 15th December 2023 by the Insolvency Service. A further increase of 149 cases in November, signifies a 6% increase in insolvency when comparing November to October 2023. Below we break down the figures into a Year and Year and Month by Month comparison. 

Registered Company Insolvencies 

Breakdown:

In November, 2466 company insolvencies occurred, with the majority of the cases attributed to Creditors Voluntary Liquidations (CVL’s) with 1962 cases. Furthermore, there were 359 Compulsory Liquidations, 133 Administrations and 12 Company Voluntary Arrangements (CVA’s). 

Year on Year Comparison:

A 21% increase in insolvency can be observed when comparing November 2023 with the same month the previous year. November 2023 saw an additional 434 insolvency cases in comparison to November 2022 consisting almost entirely of 369 cases of Creditors Voluntary Liquidation and 64 cases of Compulsory Liquidation. 

There has been a steady increase in the number of Compulsory Liquidations since April 2023, however the number of Compulsory Liquidations has reached the highest level since possibly prior to 2019. A 22% increase is also notable in the number of Compulsory Liquidations in comparison to November 2022. Creditors Voluntary Liquidations also remain at an elevated level and are the highest they have been since May 2023 with a significant 23% increase in November compared to the same month in 2022.  

The industry specific insolvency statistics for the construction industry in November will be released next month, however for the month of October, 375 insolvency cases were registered. In comparison to October 2022, this is an increase of 27 cases. 

To break this down further, 210 cases affected companies within the Specialised Construction Activities sector and a further 151 cases were registered for companies falling into the Construction of Buildings sector of which, to be more specific, 86 insolvency cases can be attributed to the Construction of Residential and Non-Residential sector. 

A Month on Month View:

Compulsory Liquidations and Creditors Voluntary Liquidations appear to be the contributing factors in the 6% increase in insolvency for November. There was an increase of 99 cases in Compulsory Liquidations and an increase of 75 cases in Creditors Voluntary Liquidations. The only decrease in insolvency method can be found in Administrations which decreased by just 13 cases in comparison to October 2023. 

The Development of Building Projects sector in combination with the Construction of Residential and Non-Residential Buildings sector are the driving force behind the 11% insolvency increase for the construction industry when comparing September 2023 and October 2023. The Development of Building Projects sector saw an increase of 16 cases and the Construction of Residential and Non-Residential Buildings sector noted an increase of 17 cases. 

Concluding Remarks 

It is evident that insolvency rates continue to climb for the majority of industries and the construction industry is no exception. As we delve deeper into the festive month, activity in the construction industry is likely to slow down and this may also have an impact on both cash flow and insolvency rates. 

Due diligence and keeping track of your key suppliers and clients could not be more vital to mitigate the risk of a bad debt. Now may also be the right time to review your current credit control practices and methods ahead of the new year when new activity and demand within the industry may start to rise. 

When do you start your credit control process? Upon an overdue balance or earlier? Starting your credit control process as soon as you are approached by a potential new customer for a credit account can save you time, money, reduce the risk of bad debts and keep trading relationships healthy. 

Below we reveal our top 10 credit control Tips to ensure an effective credit control process. 

1. Credit Control Guidelines & Policies. 

Establish credit control guidelines to efficiently handle overdue balances. 

A credit policy provides a framework for managing credit related processes, sets clear expectations and promotes efficient communication within a construction business. 

By implementing and adhering to a credit policy, businesses can mitigate financial risks, improve cash flow and support sustainable growth.

A credit policy should also determine how often you’ll contact the customer and when & how as well as the duration of time before passing the overdue balance to a third party for collection. 

2. Credit Application Forms. 

A good credit application form will assist you in your due diligence as well as recovery. Information is key and a completed credit application form can give you all the necessary information to help you decide whether to extend your credit facilities to this new customer. They can also assist you in understanding what your customer needs from you in order to make payment, for example, do they need purchase orders? Knowing exactly who you are dealing with and avoiding any miscommunication can also prevent any disputed balances. You can download a template credit application, designed and supplied by Top Service Ltd here: /factsheets/credit-application-form-guidance.pdf

3. Credit Reference Agencies. 

Credit reference agencies can also assist you in deciding whether or not to extend credit facilities to a potential customer by first providing a credit limit and score. The right credit information provider for your business should be knowledgeable about your industry. They should be providing you with information to support your business and keeping you up to date with changes to the financial status of your customer, that may result in a risk to your business. These early warnings will help to minimise your exposure to bad debt.. 

4. Account Management.

Checking in on your customers to make sure there are no queries or whether they received their invoice can be greatly appreciated and have a positive impact on your DSO and trading relationship. 

5. Keeping Track 

Keeping track of financial changes with your customer and even your customer’s customer is the best way to minimise your exposure to bad debt. Understanding when financial changes happen and why will help you to react quickly and minimise your exposure to bad debt. A good credit reference agency should have a service to support you with this. 

6. Creating Boundaries. 

Building great trading relationships is crucial for any business, however, it’s just as important to understand when your customer is using your goodwill as a delay tactic on an overdue balance.

7. Start Your Collections Process Sooner. 

Reacting quickly to an overdue balance can be vital, with insolvency rates increasing, leaving your overdue balance for an extended period of time can result in a bad debt. Contact details can also change in that time frame and you may be unable to contact your customer. 

8. Observe and Act On Anomalies. 

Have you heard rumours or is your customer unusually paying later than normal? These can be signs of a company that’s struggling to manage its cash flow. Reducing your credit limit, understanding how the company is paying other suppliers and beginning your collection process sooner, may reduce the risk of a bad debt.

9. Is Your Invoice Working For You?

Does your invoice have all the information needed for your customer to make payment? Ensuring that payment terms, bank details and contact information are on your invoice can mean that should a query arise then it can be dealt with efficiently. 

10. Regularly Review Credit Control Processes. 

As your company grows and develops, your credit control processes need to develop too. If you have noticed an increase in bad debts, is there something that can be changed within your due diligence? Are you reacting to the information received?

Our Head of Operations, Laura Humphries gives her take on how to minimise debt & maximise cash. 

As the UK trade credit industry looks ahead to 2024, several challenges are poised to shape its landscape, particularly within the UK construction sector. 

It is predicted that we will experience more of the same with regards to insolvency for the first quarter of 2024 but forecasters remain positive that Q2 will see insolvency figures even out and even starting to reduce. 

Understanding and proactively addressing the challenges 2024 may bring will be vital for construction businesses offering trade credit accounts to thrive in a rapidly evolving business environment.

Cash Collection: 

The focus on cash collection and keeping cash flowing remains high on the agenda for 2024. The UK construction sector has and continue to face significant difficulties in keeping lines of communication open with customers who owe them money. 

Economic uncertainties and market fluctuations can further complicate cash collection efforts. With customers potentially facing financial constraints that impact their ability to make payments on time, or at all. 

Inefficient or delayed cash collection processes will have a big impact on cash flow. Late or incomplete payments from customers can strain relationships and erode trust. In some cases, businesses may need to allocate additional resources to chase outstanding payments, diverting time and manpower from core operations. 

Implementing robust invoicing and collection systems, and fostering transparent communication with customers are essential strategies to overcome the difficulties associated with cash collection, ensuring financial stability and sustained business growth.

Understanding what late payment interest and compensation you’re entitled to claim will also support your cash collections. Whether that be using contractual terms or statutory legislation for negotiations or to compensate for late payment and / or third-party collection charges will help to increase cash collections as we head into 2024

Minimising Exposure to Insolvency:

Avoiding customer insolvency is a paramount concern as we head into 2024. 

A proactive and vigilant approach to risk management is essential, beginning with thorough credit risk evaluations before entering into agreements with customers. 

Researching the variety of credit information solutions on the market and specific to your industry to find right provider for you will be vital to face the 2024 challenges head on. 

Regularly monitoring any financial changes relating to your customers through ongoing credit evaluations and staying attuned to changes in their payment behaviors can provide early warning signs of potential insolvency. 

Understanding who your customers are working for and who they are being paid by will also form a vital part of the credit risk evaluation. Now more than ever researching and evaluating your customer’s, customers ability to pay and reacting to financial changes with them will support you with minimising your exposure to insolvency. 

Diversifying your customer portfolio and not relying too heavily on a few key clients will help spread risk. Implementing clear and transparent communication channels to discuss payment terms and address any issues promptly can foster a collaborative relationship. 

Credit Risk Management:

In 2024, businesses must enhance their credit risk assessment models to account for evolving business landscapes. This involves utilising credit information, relevant to the industry, providing more accurate and timely insights into the creditworthiness of businesses. Tracking financial changes and reacting to those changes quickly and appropriately, alongside effective debt recovery processes and partners will not only help you to weather the challenges of 2024 but also position your business for sustainable growth in the years to come.

As we enter into December, the Department for Business and Trade have released their monthly statistics on 6th December 2023. We discuss below turnover trends, turnover forecast, future price increases and construction output.

1. Turnover Trends:

In October 2023, a substantial 20.6% of construction businesses reported a decreased turnover when compared to the previous month, while 10.6% advised of an increased turnover. There is a decrease of 4% in the number of construction businesses reporting an increased turnover when comparing October 2023 with September 2023, a continued trend. 

2. Turnover Forecast:

December is traditionally a quieter month for the construction industry and this is reflected in the turnover forecast for December as around 27% of construction businesses are anticipating a decrease in turnover. However, 45.7%  of construction businesses expect their turnover to stay the same, this is down from the 56% of construction businesses who expected their turnover to stay the same for the month of November 2023. 

3. Future Price Increases:

Despite the uncertainty above, future price increases seem to remain stable with only 12% of construction businesses considering price increases in December. The majority, a staggering 63% expect their prices will stay the same, an increase of 11% when compared to the expected future price increases for November. 

4. Construction Output 

In September 2023, the monthly construction output increased by 0.4% in volume, a stark contrast from the 0.5% decrease in August 2023 and 0.4% decrease in July 2023. The increase in construction volume for September 2023, can be attributed to an increase in repair and maintenance. 

Concluding Remarks

Naturally, as we enter into the winter months, activity in the construction industry starts to reduce, increasing the likelihood of insolvency and uncertainty. On a positive note however, the vast majority of construction businesses are not considering price hikes in December showing some sign of stability. Due diligence at this time is key in conjunction with closely observing key suppliers and clients for any early financial warning signs, mitigating the risk of bad debts. 

Reports of overdue payments shared exclusively within the Top Service community by Top Service members continue to climb as we make our way through the last quarter of 2023. 

Whilst this demonstrates an uncertain time for those operating within the construction industry, sharing trading experiences is the most up to date information available, enabling informed credit decisions to be made. 

Also recorded is a substantial 27% increase in the number of adverse trading experiences reported to us in 2023 compared to 2022. An adverse trading experience can include a member reporting that they have needed to take legal action against a company, pass to a third party for collection, advising that their account is overdue or that they have needed to send a third party action letter or email. 

Additional Adverse Reports in the Domestic Building Sector

Furthermore, we are able to see an additional increase in the number of reports raised against housebuilders and companies that construct domestic buildings. This may be due to the sharp rise in mortgage rates causing uncertainty in homebuyers and therefore a sudden decrease in the demand for property adding to financial pressures on these companies. 

Forecast for 2023

We are able to forecast a 37% increase in adverse payment reports for 2023 overall compared to 2022. This figure emphasises the need for a proactive approach when it comes to credit to assist in mitigating the risks of a bad debt. 

Construction activity often declines during the winter months and this seasonal factor can also contribute to the financial challenges faced by companies within the construction industry. 

Protecting Your Business from Overdue Payments

Waiting for a Limited Company to file their accounts, which can take up to 1 year and 9 months, may not be practical when trying to assess a company’s creditworthiness especially within an industry such as construction where changes to a company can happen fast, therefore we recommend seeking the services of a reputable credit reference agency if you have not already done so. 

Reviewing current credit management practices and tools can assist you in making well informed decisions and therefore reducing the risk of overdue payments. 

It’s been well documented that Squibb Group have had a series of issues over the last 12 months.

Founded by Harry Squibb 75 years ago, the company quickly established it’s name in the construction industry as one of the largest demolition contractors in the UK.

Take a look at a timeline of a downward spiral of events over the past 12 months of a firm 75 years old, leaving at least 300 creditors owed at least £23.3million and many of it’s 200 + employees looking for work.

The Economic Crime and Corporate Transparency Act recently came into force. This new legislation gives Companies House increased powers to tackle economic crime including the types of fraudulent activity that leaves unsuspecting trade creditors out of pocket. The hope is that these new measures will lead to improved transparency and more accurate and trusted information on the Companies House register.

Under the new legislation all companies will need to declare that the future activities of the company will be lawful. This will need to be confirmed every year on the company’s annual ‘confirmation statement’ which is filed with Companies House. A company will not be able to file a confirmation statement without making this declaration. This will apply to all confirmation statements from early 2024.

Presumably fraudsters will just make the declaration anyway but perhaps the declaration is more about giving prosecutors additional ammunition when they do manage to get fraudsters into court.

More information is available here: https://changestoukcompanylaw.campaign.gov.uk/confirmation-statement-changes/